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I have setup my new 4 channel security DVR and all is working fine via my local LAN using its local IP address. That is, I can control the DVR and monitor the video or search for and playback video. But when I access the system via its domain name I can do everything except see video. I can access all the controls, change setting etc. but can not monitor or playback video. The screens show up like they should but the screen areas (full or quad) show up black. Also, no audio comes through on the two audio enabled cameras either. Have been trying everything I can based on all the info I can find on the Web and still get the same results. Somewhere here I saw a comment that systems that rely on ActiveX sometime have such a problem but have seen no solution anywhere. Help? |
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Solution found! I found that on my Linksys home router I had not entered the port forwarding information correctly. Specifically, I had not entered the full range of ports for the DVR as described in the DVR user manual as flollows: • 54000-54030 is the data transmission port. • 6610 is the command communication port. • 3180 is the IE port. My router Web page has a space for "Application" which is where I placed the above information but in the "Start" and "End" spaces I had not entered the full range of 54000 to 54030 for the data transmission port. I had something like 1 to 2 or so. And for the command communication port I had something like 3 to 4, and changed that to 6610 to 6610. I just didn't understand the what the information was and where to enter it. For the 3180 IE port I already had 80 to 80 which seemed to be ok. Now I am able to see live monitor video or playback recorded video via my domain address or by directly addressing the IP of my router. Hopefully this will be helpful to some others running into this issue. My system is a Homeland Security Camera brand system and is one of many that have recently come on the market (eBay and liquidation sites) due to a closure of the business that was distributing them and so far it appears that manufacturer support is non-existant. Cheers! |
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If you look into the other DVR tagged Q&A's, you will find an indication that this may be probably a bandwidth problem. Certain clients and also servers are lacking bandwidth to reproduce such media. You would need to purchase a higher speed from your ISP. Another reason could be that you use a non-compatible player from remote, so upgrade, or your DVR needs additional ports open and forwarded, which you didn't open yet. Thanks for the info. But, I have a broadband cable Internet connection so I would not think bandwidth would be the problem. Wondering what you mean by opening up additional ports on the DVR. Can you provide additional info on that?
Feb 25 at 04:21 AM
skysailor64
Great you found out the "additional info" about additional ports yourself. :)
Feb 26 at 05:31 PM
RotBlitz ♦
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