Can see DVR Logon screen from WWW but Logon fails, Can login successfully via LAN. Help please!

Hello,
Has anyone had this issue. I can see the security logon screen via external web. I enter the password and it fails. I connect via local network, see the same screen, enter password and it logs in fine.

If I am seeing the same logon screen via both lan and wan why wouldn't the password work via wan? Maybe timeout due to distance?

Any help is greatly appreciated.

Settings:

Astak Security camera DVR: has static ip, dns/gateway pointing to router (10.0.0.138). web port 8000, media port 9000.
Thomson tg782 modem/router: firewall disabled, dyndns auto update enabled, port forwarded port tcp/8000, UDP/9000.

asked May 23 at 03:24 AM

$greenbull39\'s gravatar image$

greenbull39
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3 answers:

oldest newest most voted

I doubt distance is an issue. More likely it is one of:

You don't have all the required ports forwarded
The DVR has a setting limiting access to the LAN enabled
The DVR can't be accessed from outside the LAN due to a design flaw

You're certain that the DVR uses UDP for port 9000? If so I'd suggest you discuss this on a DVR forum since somebody there may be familiar with your particular unit (remember to provide the model, not just the make).

answered May 23 at 06:13 AM

$Cry Havok\'s gravatar image$

Cry Havok ♦
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Or is this something with a missing ActiveX Control on the remote computer? Or one of the ports outbound blocked on the remote network?

answered Jun 04 at 02:09 PM

$RotBlitz\'s gravatar image$

RotBlitz ♦
27.8k ● 4 ● 14 ● 94

I had the same issue before, here is the ports that you need to open: Port 80 and port 9000 with TCP, I think your mistake is port 9000 uses TCP and not UDP any more questions you can email me: fbenyoussef@gmail.com. Thanks.

answered Jun 26 at 07:43 AM