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General DNS & Domains Dyn Email Update Clients Dyn Developer

Good Morning:

I am trying to set up Apple Remote Desktop and control my home computer while I am away, out of my network.

Some information about my two computers:

  1. My home computer (the one I want to control remotely) Computer Name: Mac Pro OSX Version 10.5.8 ARD Version 3.3.2 (if I need this) DynDns Updater Version 3.0 (if I need this) Connected via Ethernet In the Sharing menu, I do not have an option for “Remote Desktop”, but I have one for “Remote Access” and “Screen Sharing” and I have them both checked. In the “Remote Access” menu, I have the option checked to allow all users to connect to my computer.

  2. My laptop (the one I want to control from) Computer Name: MacBook Pro OSX Version 10.6.4 ARD Version 3.3.2 Connected via Wi-fi

  3. My modem is an Actiontec MI424WR with port forwarding enabled.

When I connect to my desktop from my laptop within my network, I am successful. ARD sees my computer and will allow me to take control of it with no problem.

When I am outside of my network, I type in my IP address or my DynDns server name, and it sees my home computer and I see the words “Mac Pro” under the name and the proper IP address, but it will not connect. I get an error message: “Connection failed to ‘Mac Pro’”

Can someone please shed some light on this?

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asked Jul 03 at 07:33 AM

Patrick R Held\'s gravatar image

Patrick R Held
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8 answers:

Have you worked through this guide?

When you remotely connect, you say it shows the "proper IP address". Is that the LAN address or the WAN address? If it's the LAN address then that would explain the problem (and I'll expand on that if it is the case).

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answered Jul 03 at 08:41 AM

Cry Havok\'s gravatar image

Cry Havok ♦
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How would I know if it's WAN or LAN? I'm inside my router and it just says IP Address: xxx.xxx.xxx.xxx Connection type is DHCP

If it makes a difference, this is the ip address that my router is assigned from the outside world. My computer is assigned 192.168.1.4 from inside my router.

Does that help you out?

Jul 05 at 07:01 AM Patrick R Held
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Remote Desktop usually refers to RDP, a Microsoft protocol that uses port 3389. Unfortunately Apple Remote Desktop is another name for VNC, which uses different ports (as you found).

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answered Jul 25 at 07:00 PM

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Cry Havok ♦
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Note that comments don't provide notification so shouldn't be used for adding to a question

Look at the router - it should show you what the WAN address is. If you're uncertain about things please post the IP you meant by "proper IP address" and your DynDNS hostname.

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answered Jul 05 at 11:40 AM

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Cry Havok ♦
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Proper IP Address: 98.114.105.107

DynDNS hostname: heldp@verizon.net

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answered Jul 07 at 05:43 AM

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Patrick R Held
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That's not your DynDNS hostname, that's an email address. Your hostname would look something like heldp.example.com.

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answered Jul 07 at 06:02 AM

Cry Havok\'s gravatar image

Cry Havok ♦
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